MUG Enterprise started as EVUG. In 2005, staff members spanning multiple countries from leading financial institutions, consulting groups, and Avaya left their jobs to become an international consulting group. The key factor that linked us together was that we had all be part of the Mosaix User Group.
Mosaix was the name of the company that owned what is now known as AVAYA Proactive Contact. MUG Enterprise was now positioned to take on nearly any task anywhere in the world. But we would also remember our roots. When Avaya no longer support the dialer user group, MUG Enterprise stepped in to provide the monetary and logistics backing the group. This step allowed the group to survive and we’re pleased to say that in 2012 the group celebrated its 21st year!
We realized a long time ago that education was critical to the success of today’s call centers.