Interceptor Plus

­Interceptor LogoLike Interceptor, Interceptor Plus gives you cell, Toll, and landline identification but additionally includes time zone correction. It is a fact that most people retain their cell numbers even if they move across the country. Unfortunately, this causes problems within many call centers such as calling customers before or after legal calling times.

With Interceptor Plus, you will include the record's zip code, receiving back the corrected time zone in the same format used by Proactive Contact. Now you can include or exclude time zones using standard call selections. It is also possible to force the system to change the internal time zone for these records for Avaya DevConnect Testedthose that do not wish to control the process with the system's call selection. This will also be a feature­­­ coming with Avaya 5.1 Proactive Contact release, the system will read in the Interceptor Plus time zone and force the change automatically!­

Covers both US and Canada

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FAQs

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  • Question: Do I need to send the file out from the dialer?
    ­­­ Answer: No, the information is pulled from the download before it goes to the dialer. ­
  • Question: What happens if I get new accounts throughout the day?
    ­­­­ Answer: As the new accounts come in they will be automatically sent to the Interceptor engine then moved to the dialer.
  • ­Question: What happens if we experience a problem and the server doesn't send the records will our dialer be down?
    ­­­­ Answer: No, while you would not have updated information for that day your dialer would function normally.
  • ­Question: How many phone numbers can I send per record?
    ­­­­ Answer: You may send as many as you need to. At the time of install you supply the phone fields you wish to send.
  • ­Question: How accurate is VOIP detection?
    ­­­­ Answer: Not as accurate as we would like it to be. This is chiefly due to a lack of regulation. Example: Vonage™ provides better reporting updates than Magic Jack™ but it's expected to improve as this technology ages.