Right party contact is the life blood of any call center. While a few companies have offered “best time to call” software in the past, they are no longer supported on the AVAYA PCS due to acquirement by competitors. They shared two traits: high cost and extreme dialer invasiveness.
MUG Enterprise EDGE operates totally independent from your PCS. As a stand-alone module, it constantly monitors the RPC you select and learns the traits of your customers. The EDGE engine then adds a field to your download to build or sort campaigns, giving agents the best chance of contact. Simple, reliable and costs as much as 80% less than the former solutions.
Simple to use