We stay at the forefront of productivity and compliance – providing the only Avaya tested-and-approved means (using our Phone Zone solution) to keep area code tables updated in their Proactive Contact System.
We make customer interaction effortless so that you can drive up customer satisfaction, sharpen your competitive edge – and operate more cost effectively.
Focusing on real-time, cross-channel communication, typically in the contact centre, we minimize the time and energy expended during customer interactions – by you and your customers – to create more productive and more rewarding customer relationships.
Former counsel to the ATA and nationally recognized, Roth Doner Jackson, PLC was a perfect fit. With the ever increasing and changing regulations compliance is a big concern for today’s call centers. Our partnership with Roth Doner Jackson gives us the ability to offer your company our PACE solution “Productivity and Compliance Engagement “. This gives you the safety of compliance review and the cost saving of performance reviews all in one complete package. Most reviews not only bring peace of mind but most outcomes produce ROI within just a few months.
Our joining the Source family in 2011 brings you a full service supplier and maintenance of all your contact center needs from headset to PBX, IVRs and everything between.