Call Center Reviews/Audits

Agent Relationship Management­ (ARM)

Agents are the lifeblood of any call center and while this is not included in our normal call center review, we make it available.

• How do you build staffing models that work?
• Setting goals to get agent buy-in
• Grading agents on quality and quantity
• Fidelity reporting so you can be sure your agents are working at optimum rates.